General

Information that we collect

Our company collects your personal data in order to provide you with our services, as well as to improve our services. You will find a list of the reasons why we collect your information in the next section “How we use your information”. You have the right not to provide us with your data, but if you do not provide information, we will not be able to provide you with the full range of our services.

When going through certain processes, including registration, you provide us with your personal information. You will also need to create a unique username and password to use your account. Once you have registered your account, all additional information you leave will be immediately processed.

Each time you log in and use your account, we may collect the following information:

• Technical information. This information concerns your device from which you log in.
• Transaction details. All transactions that you make while using the site.
• Communication. Communication with our employees, such as phone calls, emails, messages from the support chat.
• Location. The location from which you access our site, such as your IP address.

Internet communications. Information about all your movements on our sites.

We may also require you to provide us with personal documents to verify your identity:

• A passport with a photograph of your face.
• Proof of your residential address.
• The source of your funds.

All documents received from you are stored and processed in a secure manner.

How we use your information

We collect and use your data to protect you from third parties, as well as to improve and develop new services. In addition, we use this data to provide you with more personalized advertising offers and content, but only if you have agreed to receive our advertising materials.

We use the information you provide to us for the following purposes:

1. Help you create and manage your account.
2. Providing you with online casino and sports betting services.
3. If there is a need to contact you using the information you provided.
4. To quickly process your transactions.
5. To improve the quality of the services we provide, as well as to develop new ones.
6. Improve the operation of our sites and help find technical problems.
7. To comply with our rules and regulations, for example, to combat money laundering, as well as to ensure responsible gaming.
8. Providing you with marketing materials if you have not opted out of receiving them.

We also fulfill our financial obligations and manage risks at events. If we find your actions unusual and stand out from others, we may exclude you from certain promotions or certain sports bets. Such actions include:

1. A large bet that exceeds expectations on a certain outcome.
2. If the customer places a bet and was aware of the outcome of the match.
3. The customer suddenly changes their betting strategy.
4. Notification from higher-level sports authorities.
5. A large number of bets in a short period of time placed on one specific outcome.

Who we share your Personal Information with

We share your information with certain trusted organisations so that we can offer you our products. Some of the others we share your information with include:

• Companies that provide us with software and games.
• Banks.
• Payment services.
• Companies that verify your identity.
• And fraud prevention companies.

We share your data with these organisations so that you can use our services, but we take steps to ensure that your data is secure from third parties. We may also disclose your information to government agencies, such as the police or regulators. We may pass your personal data to relevant sports organisations where we suspect that you are involved in match-fixing.

Marketing and Opting Out

We reserve the right to process personal data for marketing purposes. We also reserve the right to share this information with our partners, but only if you have given us consent to do so. We ask for this right when you register, but you can opt out of receiving marketing notifications at any time. Also, refusing to give consent to send these materials does not terminate the registration of your account. If you refuse, we will take steps to stop you from receiving marketing materials, but this may affect the receipt of some bonuses offered by us.

In the event of your refusal, we still reserve the right to notify you of technical or service problems, as well as provide you with information about the product or service you requested, as well as any other information that we are required to send in accordance with South African law.

The termination of sending you our materials does not occur immediately and may be delayed up to 7 working days. If they continue to arrive, notify us by the means of communication indicated on our website.

Your rights

We respect the rights of our users, so you can contact us at any time and request the following:

1. Your personal data.
2. Correct your personal information if it has changed.
3. To fill in your personal information.
4. Delete your information if:
5. The information was obtained illegally.
6. The information that you provided to receive a certain service and it is no longer needed.
7. You are against the processing of your data.
8. Demand that the processing of your data be limited if:
9. You dispute the accuracy of the data that we store about you.
10. Our processing of your data is illegal.

You undertake to inform us of any changes to your data as soon as possible. It should be noted that if you refuse to process your data, we will not be able to provide you with our services, which will lead to the blocking of your account.