Responsible Gambling

Signs You Need to Stop

Any person who starts using online casino services or sports betting should be able to stop or completely stop gambling. Below we have prepared a list by which you can understand that perhaps you should pause your game.

1. If you begin to notice that you are starting to lose significantly more money than you expected. You start spending money that you should have spent on something else, for example, rent or paying bills, this is already a sign that you should stop.
2. If you start borrowing money from friends or family, this indicates a loss of control and that you need to stop.
3. One of the more common problems is chasing losses. This is a state when a person begins to make rash bets in order to catch up with their losses and win them back, but most often this leads to even greater losses.

You should see casino games or sports betting only as entertainment or as a pleasant pastime, and not as a method to earn the necessary money.

Basic Tips for Responsible Gaming

To help you get the most out of your online casino games or sports betting, we have prepared a list of tips that will help you avoid big losses and stay in control. You can read them below:

• Don’t chase losses. If you start losing more than you expected, take a break for a few hours or a couple of days. Let your emotions subside and return to the game with a clear head and fresh thoughts.
• Set a budget. Only bet on things you don’t mind losing. Always expect to enjoy the game, not the money. If your budget for betting runs out, take a break.
• Set time limits. When you play online casinos or place bets, it’s easy to lose track of time, so set yourself time limits and don’t go beyond them. Take a break when your time is up and take a rest or do other things.
• Understand the risks. Learn to understand and calculate the risks, because there are no sure bets. Always weigh the pros and cons before you start betting and remember that you can always lose.
• Play for fun. Sports betting and casino games are not a way to make money, but just a place where you can have a good time and memorable emotions. Never chase the win, but enjoy the process.

Methods of Helping Users

We provide our users with all the necessary tools so that you can control yourself and your money. We take this seriously and therefore have created several communication channels that you can contact at any time if you have problems with self-control. Here is a list of communication channels:

• Email: [email protected].
• Phone number: 0861 787 250.
• Online chat.

We have a professional team that is ready to help you with your difficulties at any time. We also offer external support links such as Open Counselling and Gambling Therapy, which can be found in the responsible gaming section of our Betway website or in the mobile application. External support number for responsible players: 080 000 0407.

You can also take a gambling self-assessment test on our website. This test will help you understand whether you need to change your gambling behaviour, or perhaps seek help. We invite you to take a self-assessment test on our Betway website, you can find it in the responsible gaming section, and there you will be able to impartially assess and understand whether you need help or not.

Self-Exclusion

We offer one of the most effective features to combat gambling addiction – the self-exclusion feature. You can request to disable your account temporarily or permanently at any time by contacting us. There are two options for self-exclusion:

• Self-exclusion for a certain period;
• Self-exclusion for an indefinite period.

When self-excluding for a certain period, you will have 3 options. In order to request one of the 3 options, please contact support. Your account can be reactivated automatically after the blocking time has expired, and if you want to enable the account earlier, you will also have to contact support. Below you can see these 3 options:

• Disabling. Your account will be blocked for 24 hours.
• Temporary suspension. Your account will be disabled for 1 month.
• Temporary self-suspension. Your account will be blocked for 6 months.

Self-exclusion for an indefinite period will block your account forever and you will never be able to reopen it. If you request this self-exclusion method, our support team will contact you and refund you the remaining funds on your balance.

It should be noted that you will still be able to view information about your account activity. This information may include: your account balance, gambling history (including bet amounts, wins and losses), deposits, withdrawals and other related transactions.