Betway Terms and Conditions

Account Opening Process And Related Information

Your obligations when using Betway services:

1. You undertake to provide only accurate and up-to-date information when registering your account. If this information changes, you must notify us as soon as possible.
2. You are also responsible for the safety of the data and undertake to:

• Not create more than one account.
• Not register an account for another person.
• Only use a personal account for betting.
• Not transfer your account to other people.

Betway’s rights:

1. Refuse to create an account without giving reasons.
2. Refuse to place bets without giving reasons.
3. Refuse registration if:

• The form to be filled in is not completely filled in.
• The information in the registration form is incorrect.
• The user has not provided the required information within the specified time frame.

After creating your account, you must only use personalized login details.

FICA Compliance

Betway complies with the Financial Intelligence Centre Act (FICA), which is an action aimed at preventing fraudulent activities. Betway must verify the identity of each of its users.

Requirements for customers:

Upon registration, the customer must provide:

• Full name.
• Passport or ID number.
• Email address.
• Phone number.

The customer may be required to provide:

• A copy of an ID.
• Proof of address.
• Proof of bank details.

The documents provided must be valid. Betway may also request additional documents. If the user does not provide the data, his account will not be created. In case of successful verification, the user receives a confirmation message on the phone or email.

Procedure For Placing Bets

When placing bets, the user has the right to place bets through the platforms provided by Betway. Conditions for confirming your bet:

• Betway must accept your bet.
• The bet amount must be debited from the user’s account.

The user must ensure that the bet is placed and executed correctly. In addition, the user must know the rules of the platform on which he places bets, when placing a bet, the user automatically agrees to the rules of the company.

Betway’s rights:

• The company, at its sole discretion, can either accept bets or reject them.
• The company stores all betting data for legal purposes.
• The company can correct odds, start times and results of an event.

Deposits/Payments By The Customer

The client has the right to top up their balance using:

1. Personal account using a phone number and password.
2. Select the “Deposit” function and methods of replenishment:

• Credit/debit card.
• Electronic transfer.
• Payment vouchers.
• Direct bank transfer.
• Electronic wallets.

Conditions for using vouchers by the user:

• The entire amount of the voucher must be used on Betway.
• The user can withdraw winnings in case of full use of the voucher.
• Vouchers cannot be returned, exchanged or sold.
• The validity period of the voucher is 3 years.

User restrictions and responsibilities include:

1. The user must comply with the laws of his country regarding gambling.
2. The user must keep all copies of the transactions that he made.
3. If the name of the cardholder and in the profile do not match, Betway has the right to return the funds back to the bank and request additional documents confirming the identity.

Recovery Of Amounts Due To Betway

If a user has a balance deficit due to a bet that exceeded the available funds on their balance, they are required to pay the debt within 3 working days of notification to Betway. The user can make the payment in the following ways:

1. By transfer to a Betway bank account, stating their account number and providing a copy of the receipt.
2. By authorization to debit funds from the customer’s credit card.

Betway will not be held liable in the event of a refusal to fulfill a payment request from a credit card company or third party payment providers. Betway will not be held liable for:

1. Failures or delays in the execution of payments using electronic payment systems due to circumstances not due to its fault.
2. For losses to users due to unauthorized access to their account or errors in information transmitted via the payment system.

Betway may recover amounts from its users in the following cases:

1. Erroneous crediting of funds to the user’s balance, which was made by mistake.
2. Violations of the user’s betting rules that resulted in a negative balance.

Betway reserves the right to void any bet that was made using funds incorrectly credited to the user’s balance.

Limitation Of Liability

Betway’s liability for damage caused to the customer is limited to the following points:

1. If the damage is related to a bet, Betway is obliged to reimburse the amount of the bet.
2. Betway is not liable for potential winnings, damages or lost profits, even if Betway itself is at fault.

Situations that occurred through no fault of Betway. The company is exempt from paying for damages that were not caused by its fault, for example:

1. Natural disasters, strikes, fires, floods or epidemics.
2. Failures in the power supply, software or hardware.

In these cases, Betway has the right to suspend the provision of its services to the user without the possibility for him to terminate the contract. The client uses the company’s services and takes full responsibility for them. The client also undertakes to reimburse the company for all losses and costs associated with legal actions, including questions of the legality of the company in the client’s country.